Tech & Billing Support


Tech support


Need help with your streams or downloads? Let us assist you. Email us at and we’d be happy to get back to you within 24 hours. Please do have a look at our Frequently Asked Questions (FAQ) page before contacting us, as you will likely find your answer there! There is a useful Troubleshooting guide at the bottom of the FAQ.



“On Hold” orders


A common question: “I bought a film, but it’s listed in My Orders as ‘On Hold’. What does that mean?”


If after 5 minutes your order is still listed as On Hold, that means that something wasn’t quite right with your method of payment, and it was declined. Despite what it looks like, all On Hold orders are automatically annulled and will never come back to life!  Let us help you fix the problem so you can make a fresh order. Our payment processors are very security-oriented (which is good!) and occasionally flags a purchase for something like a credit card address not matching the country the customer is currently shopping from. It is almost always fixable with a quick direct call/text to them.


Call CCBill toll free +1 (888) 596-9279 or see CCBill billing support.


They will clear it up with you and then you can make a new successful payment. Again, all On Hold orders are automatically annulled and will never come back to life! Just create a new order when you are ready.


If you don’t feel like calling CCBill, try making an account using a different email address and method of payment.



Billing support


Questions about how to buy from our Shop? Visit our FAQ under Purchasing FAQ.


Need help specifically related to your payment? Please visit CCBill, our authorized sales agents.



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