Tech & Billing Support

 

Tech support

 

Need help with your streams or downloads? Let us assist you. Email us at support@blueartichokefilms.com and we’d be happy to get back to you within 24 hours. Please do have a look at our Frequently Asked Questions (FAQ) page before contacting us, as you will likely find your answer there! There is a useful Troubleshooting guide at the bottom of the FAQ.

 

Billing support

 

Questions about how to buy from our Shop? Visit our FAQ under Purchasing FAQ.

 

Need help specifically related to your payment? Please visit Epoch or CCBill, our authorized sales agents.

 

  • If you ordered digital media —streaming movies or downloads — contact our digital payment processor, Epoch.
  • If you ordered “packaged” goods — DVDs or sex toys — contact our physical goods payment processor, CCBill.

 

DVD Returns Policy

 

We want you to be happy with your order. Contact us at info@blueartichokefilms.com if you feel anything is wrong.

 

To double-check how long it’s supposed to take for your order to arrive, check the shipping chart on the FAQ page. Do note that the shipping times listed are in business days, thus excluding weekends.

 

The way it works when you buy with us:

 

  • Return/exchange/refund: We are happy to refund or exchange unopened (shrinkwrapped) DVDs bought from us within the past 14 days.
  • Order cancellation: If for some reason you must cancel your order, let us know immediately. If your order has not yet shipped, we are happy to cancel it for you.
  • Shipping/ordering issues: If your DVD(s) do not arrive within the time promised, or if there is a flaw in your order, we are happy to re-send to you at no additional charge.

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